Service Desk Manager

Description

THIS ROLE WOULD SUIT CANDIDATES WHO HAVE COME FROM A CAPITAL GOODS/MANUFACTURING/ENGINEERING/PRODUCTS/OPERATIONAL BACKGROUNDS. CANDIDATES FROM AN IT SERVICE BACKGROUND NEED NOT

APPLY.

This role is responsible for providing a high level and quality support to customers.

Managing a team of 6 who deal with a range of duties from planning and allocating resources, scheduling services to dealing with problems and frustrated customers/engineers.

The role is very “hands on” so would suit somebody who can understand the roles of the team, whilst being able to manage them and looking for efficiencies and process improvements to enhance the service delivered.

Some Key Duties:-

  • Reporting of financial data
  • KPI’s and SLA Monitoring
  • Works in Progress
  • Making sure high valued items are billed at the correct time
  • Making sure budgets are met
  • Attend customer meetings (when required)

Some Key Skills:-

  • Interpersonal
  • Negotiation
  • Team player
  • Attention to detail
  • Results driven
  • SAP (not essential)

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