THIS ROLE WOULD SUIT CANDIDATES WHO HAVE COME FROM A CAPITAL GOODS/MANUFACTURING/ENGINEERING/PRODUCTS/OPERATIONAL BACKGROUNDS. CANDIDATES FROM AN IT SERVICE BACKGROUND NEED NOT
This role is responsible for providing a high level and quality support to customers.
Managing a team of 6 who deal with a range of duties from planning and allocating resources, scheduling services to dealing with problems and frustrated customers/engineers.
The role is very “hands on” so would suit somebody who can understand the roles of the team, whilst being able to manage them and looking for efficiencies and process improvements to enhance the service delivered.
Some Key Duties:-
Some Key Skills:-