Customer Service Advisor

Description

We are recruiting for various Customer Service/Call Centre roles in the Birmingham area.

These roles are based within the Customer Service Team and require telephone contact with customers, other branches and the Customer Complaints Team.

You must have :-

  • Excellent working knowledge of Microsoft Office, Teams and Outlook
  • Proven Customer Service / Call Centre experience
  • Deal with customer queries via telephone and email.
  • Process sales orders.
  • Use inhouse database to update customer details.
  • Excellent administrative skills with a high level of grammar and spelling
  • Attention to detail
  • Confidence when communicating
  • Problem solving ability

You will also be required to provide support and cover for the Customer Complaints Team.

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